Whatnot
IT Systems & Ops Engineer
Los Angeles, CA · Mid
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About the role
- 🚀 Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- They care more about outcomes than credit and stay close to the product and the people using it.
Responsibilities
- Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
- Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
- Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
- Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
- Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
- Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence
- Google Workspace administration including user management, groups, Drive administration, and security settings
- Proven ability to meet and maintain SLAs in a support queue environment
- Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
- macOS support expertise including troubleshooting, configuration, and user training
Requirements
- Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
- Experience with MDM systems (Kandji, Jamf, Intune) and device compliance
- Experience with Atlassian products (Jira, Confluence)
Compensation
- Annual allowance towards Childcare
Benefits
- Prior work in fast-growing tech companies or startups
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
Company info
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.