Whatnot

IT Systems & Ops Engineer

Los Angeles, CA · Senior

Sponsorship not specifiedDetected 48 days ago

SpringOAuthJiraConfluenceProcess ImprovementOnboardingCustomer SupportZendeskVPNCiscoSD-WANCommunicationProblem SolvingAdaptability

About the role

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
They care more about outcomes than credit and stay close to the product and the people using it.

Google Workspace administration including user management, groups, Drive administration, and security settings
Proven ability to meet and maintain SLAs in a support queue environment
Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
macOS support expertise including troubleshooting, configuration, and user training
Strong written and verbal communication skills for user-facing support across all levels including executives
Work From Home Support

Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
Experience with MDM systems (Kandji, Jamf, Intune) and device compliance
Experience with Atlassian products (Jira, Confluence)

Prior work in fast-growing tech companies or startups
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Home office setup allowance
Monthly allowance on both food and wellness
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave

This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.