Liberty University

HR Service Specialist

Lynchburg, VA · Full-time

Sponsorship not specifiedDetected 14 days ago

Process ImprovementHRHRISCustomer SupportCommunicationProblem Solving

About the role

The HR Service Specialist serves as a trusted first point of contact for employees and supervisors, delivering accurate guidance and exceptional service on topics related to all HR functional areas.
The HR Service Specialist ensures employees receive timely, clear answers and assistance, handling most inquiries independently and escalating appropriate cases to the HR Centers of Excellence.

Responsibilities

Support HR initiatives and projects, including open enrollment, employee experience and recognition programs, and process improvement efforts.
Perform additional duties as assigned, demonstrating flexibility and commitment to HR's mission and values.
The HR Service Specialist owns key employee lifecycle activities such as orientation and onboarding and manages most incoming HR Workday Help Cases, the HR email inbox, the HR phone system and the HR front office.

Requirements

Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
May be required to sit to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Regularly required to stand, walk, and climb stairs to move about the campus.
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel.
Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.
Own onboarding and orientation activities, assisting new hires through all required steps and delivering a welcoming experience.
The ideal candidate demonstrates strong HR knowledge, outstanding customer service, and meticulous attention to detail, contributing to a positive and efficient employee experience.
Possess public communication skills that allow professional representation of Liberty University.
Strong organizational skills.
Strong basic computer skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Handle materials, reach overhead, kneel or stoop in order to conduct business.
Regularly lift 10 or fewer pounds.

Compensation

Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.
Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions.

Benefits

This role provides comprehensive support on policies, benefits, payroll, recruiting and internal mobility, HR-led events, and Workday processes.
is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions.
The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

Equal opportunity

The University is an Equal Opportunity Employer.
The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law.

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This listing is sourced directly from Liberty University's careers page and normalized into a canonical job model.