Tarte INC
Coordinator, CX Reporting & Fraud Operations
New York, New York, United States
Sponsorship not specifiedDetected 48 days ago
Data AnalysisCRMExcelLogisticsOrganizational Skills
About the role
- This role is the data and analytics backbone of the CX organization - owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on.
Responsibilities
- Own data integrity across all CX reporting - maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms
- Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution
- Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis - responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting
- Partner with the Senior Manager to deliver data that supports day-to-day operational decisions - including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests
- Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels
- Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting
- Maintain documentation on fraud policies, decision logic, and escalation procedures
- Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives
- Meticulous attention to detail; manage discrepancies and follow them to resolution
- Highly organized with the ability to manage multiple recurring workstreams simultaneously
Requirements
- This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand.
- The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time.
Nice to have
- 2+ years of experience in data analysis, fraud operations, or a closely related field
- Strong proficiency in Excel or Google Sheets
- Comfortable pulling, synthesizing, and validating data across multiple platforms
- Meticulous attention to detail
- Clear, confident communicator
- able to present data findings to non-technical audiences
- Self-directed with strong follow-through
- proactive in flagging risks and surfacing insights Preferred
Skills
- Experience with fraud prevention platforms
- CRM platform experience
- Customer experience or DTC eCommerce background
- Beauty or retail industry experience
- Familiarity with helpdesk or CX platfor
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This listing is sourced directly from Tarte INC's careers page and normalized into a canonical job model.