Twin Health
Client Growth & Success, Senior Manager- Enterprise Accounts (Direct)
Remote, USA · Senior
No sponsorshipDetected 2 days ago
Growth MarketingAccount ManagementBusiness DevelopmentPatient CareCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
- Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
- Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members.
Responsibilities
- Deliver Exceptional Client Value
- Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity.
- Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals.
- Drive momentum and decision-making with clients who default to caution or delay, without damaging the relationship, proactively bringing recommendations and next steps rather than waiting for the client to initiate.
- Drive Adoption & Engagement
- Develop and execute strategies that maximize program adoption, stakeholder engagement, and member participation to achieve meaningful, measurable outcomes.
- Collaborate with Marketing to develop compelling client success stories, case studies, and referenceable proof points.
- Support and lead client events, webinars, and strategic initiatives that strengthen engagement and partnership value.
- Own and manage the full client renewal lifecycle for your portfolio, ensuring successful renewals and long-term client retention.
- Surface and communicate renewal or expansion risks early while partnering cross-functionally to develop and execute mitigation plans.
Requirements
- Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders.
- Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations.
- Willingness and ability to travel as needed.
- 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
- Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value.
- Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
- Exceptional relationship-building, communication, presentation, and executive influencing skills.
- Demonstrated ability to influence without direct authority and successfully lead cross-functional initiatives across diverse stakeholder groups.
- Highly organized with exceptional attention to detail, accountability, and follow-through.
- Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment.
- A collaborative mindset and passion for delivering measurable client outcomes.
- Compelling presentation and storytelling skills, to be assessed during the recruiting process.
Nice to have
- Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups is strongly preferred.
- Experience coaching or mentoring colleagues is preferred.
Compensation
- A competitive compensation package in line with leading technology companies
Benefits
- Build and maintain trusted, strategic relationships with executive, HR, benefits, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success.
- Develop deep expertise in Twin Health's programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client.
- Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success.
- Influence adoption across multidisciplinary stakeholder groups by aligning HR, benefits, clinical, operational, financial, and member experience objectives.
- Identify and secure expansion and upsell opportunities by aligning Twin Health solutions with evolving client priorities.
- Partner closely with client HR, benefits, clinical, operational, and executive leaders to identify opportunities for workflow optimization, operational improvements, and strategic growth.
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Company info
- At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.
- We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health.
- Working here
- to improve the metabolic health and happiness of our members.
- We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
- Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace®.
- With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally.
- Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
- Join us as we reinvent the standard of care in metabolic health.
- We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strategic partnerships with mid-sized enterprise organizations.
- This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for clients and members.
- This position will primarily support mid-sized enterprise clients, roughly 5,000 to 50,000 covered lives, requiring the ability to navigate complex benefits, HR, clinical, operational, and executive stakeholder groups while serving as a trusted strategic advisor.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Twin Health's careers page and normalized into a canonical job model.