Console

AI Customer Enablement Lead

San Francisco (On-site)

Sponsorship not specifiedDetected 22 days ago

GitDatabricksAgentic AIFigmaLeadership

About the role

This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.

Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
Build repeatable systems for gathering feedback, measuring content effectiveness, and improving programs over time.
A high-agency operator who creates structure in ambiguity and is excited to build zero to one.
You think about content as building blocks of a larger system.

Equity with early exercise & QSBS eligibility
Comprehensive health, dental, and vision insurance
top compensation with full benefits including:
Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.
A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning.
Strong ability to translate complex or technical products into clear, approachable learning experiences.
Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.

setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.
Why join Console?
Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.

This listing is sourced directly from Console's careers page and normalized into a canonical job model.