Agora
Privacy Analyst- HQ
Santa Clara, CA
No sponsorshipDetected 17 days ago
Cloud PlatformsMachine LearningComplianceCustomer SuccessHIPAACommunication
About the role
- Headquartered in Santa Clara, CA, Agora is trusted by over 5,800 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.
Responsibilities
- Customer & Regulatory Support Manage customer privacy requests, including DPA negotiations, GDPR inquiries, sub-processor reviews, and security/privacy questionnaires.
- Own the end-to-end Data Subject Request (DSR) process, ensuring timely and compliant responses.
- Support privacy reviews for regulated industries, including HIPAA and COPPA.
- Privacy Operations Maintain Agora's Record of Processing Activities (RoPA), privacy notices, DPA templates, SCCs, and sub-processor documentation.
- Administer and optimize our privacy platform (Ketch), including consent management, cookie compliance, data mapping, DSR workflows, and assessment automation.
- Support privacy audits and certifications, including SOC 2 Type II, HIPAA, ISO 27001/27701, ISO/IEC 42001, and regional privacy programs.
- AI Governance Perform AI compliance reviews covering training data governance, consent mechanisms, model transparency, and regulatory requirements.
- Partner with Security and AI Governance teams to evaluate internal AI tools and third-party AI vendors.
- Develop guidance, training, playbooks, and repeatable processes that improve privacy compliance across the organization.
Requirements
- Bachelor's degree or equivalent experience.
- Strong knowledge of GDPR, CCPA/CPRA, LGPD, and modern privacy operations.
- Hands-on experience with DPIAs, RoPA, DSRs, DPAs, and vendor privacy assessments.
- Ability to understand technical concepts such as data flows, cloud architecture, SDKs, and encryption while effectively partnering with both engineering and legal teams.
- Experience supporting SOC 2 Type II, ISO 27001/27701, ISO/IEC 42001, HIPAA, or similar compliance frameworks.
- Experience with AI governance, AI/ML compliance, and emerging AI regulations.
- Experience supporting global engineering organizations and distributed teams.
- Experience with privacy considerations for real-time communications, video, telephony, or media streaming technologies.
Nice to have
- Privacy Reviews & Compliance Conduct Privacy Reviews, Data Protection Impact Assessments (DPIAs), and Transfer Impact Assessments (TIAs) for new products, features, internal tools, and AI services.
- Evaluate data flows across SDKs, cloud infrastructure, and real-time communications systems, including cross-border data transfers, encryption, and regional processing requirements.
- Program Enablement Monitor evolving global privacy and AI regulations, including GDPR, CCPA/CPRA, LGPD, PIPL, COPPA, the EU AI Act, and emerging U.S. AI regulations.
- Track privacy metrics, DSR SLAs, review throughput, and program performance for executive reporting.
- Required Bachelor's degree or equivalent experience.
- 5+ years of experience in privacy, compliance, legal operations, or risk management within a SaaS, cloud, or technology company.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States at the time of hire.
- This position is not eligible for current or future employment visa sponsorship.
This listing is sourced directly from Agora's careers page and normalized into a canonical job model.