Levelpath

Levelpath

Customer Engagement Specialist (New York City)

New York City

Sponsorship not specified$90k-$132kDetected 106 days ago
SalesforceProcurementZendeskLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills

About the role

  • Then, you figure out how to apply what you've learned to the issue at hand and propel it forward.
  • Facing big challenges head on inspires you.

Responsibilities

  • Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
  • You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
  • Drive impact by focusing on customer experience.
  • You love to tackle problems and build solutions.
  • You chart the process and you own the outcome.
  • You believe quick iteration and immediate customer feedback are keys to developing disruptive software.
  • We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.

Requirements

  • 4+ years of experience in a direct customer-facing/customer management role
  • When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly!
  • You enjoy sharing knowledge and get energized by smart people navigating complicated problems together.

Compensation

  • The estimated annual OTE for this role is $90,000 - $132,000.

Benefits

  • 100% Medical, dental, and vision insurance
  • Flexible PTO, Parental Leave, Sick Leave
  • Competitive compensation and equity package
  • Act as a trusted advisor & support customer health by understanding their users' friction points when using Levelpath

Company info

  • Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders. Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment. Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency. Global brands trust Levelpath's deep procurement expertise to transform their business outcomes and drive value from their supplier relationships.
  • Pathfinders Wanted - Join Us!
  • We're looking for a Customer Engagement Specialist to join our team. Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.
  • We are building a world class support team - obsessed with helping our customers, and focused on getting them back on the right path when challenges arise. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world.
  • This position is located in New York City, and ons-site when our office is up and running.
  • While a startup, we offer most standard benefits you'd expect from a mature organization - even transportation and 401k!
  • Levelpath is the modern AI procurement platform for global enterprises.
  • Since our founding in 2022, we have been on a mission to make procurement delightful.
  • Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders.
  • Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment.
  • Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency.
  • Global brands trust Levelpath's deep procurement expertise to transform their business outcomes and drive value from their supplier relationships.
  • We're looking for a Customer Engagement Specialist to join our team.
  • Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.

Visa & Work Authorization

  • olor, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
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This listing is sourced directly from Levelpath's careers page and normalized into a canonical job model.