Simmons Bank
Banker Preparedness Manager
Little Rock, AR
Sponsorship not specifiedDetected 12 days ago
Data AnalysisProject ManagementCRMLeadershipCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- This role plays a critical part in the bank's shift from a transaction focused model to a sales and relationship driven approach.
Responsibilities
- Design and deliver training focused on customer conversations, sales effectiveness, and relationship building.
- Develop programs to improve banker capability in tele-consulting (teleconnect) and proactive outreach.
- Build training and coaching resources for small business engagement and growth.
- Support consistent execution of sales and service behaviors across branches.
- Collaborate with Workforce Planning and Retail leadership to align training with real-world execution.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 5+ years of experience in retail banking, sales training, or leadership development
- Experience designing sales or service training programs
- Banking licenses (if previously in role)- helpful but not required
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Demonstrated ability to design and deliver training that drives behavior change.
- Experience coaching or developing frontline employees.
- Instructional design and curriculum development
- Training delivery (in-person, virtual, blended learning)
- Familiarity with CRM and lead management tools used in retail banking
- Education and/or Experience
- Bachelor's degree in business, HR, Education, or related field (or equivalent experience)
Nice to have
- Evaluate training effectiveness using performance data and feedback.
- Strong understanding of retail banking sales and service models.
- Passion for improving customer experience through employee capability.
- Ability to translate strategy into practical skills and behaviors.
- Technical/Computer Skills
- Data analysis to measure training effectiveness
Skills
- Critical Thinking, Reading Comprehension, Systems Analysis,
- Communication, Decision Making, Problem Solving, Project Management
Equal opportunity
- Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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This listing is sourced directly from Simmons Bank's careers page and normalized into a canonical job model.