Giving Home Health Care

Patient Coordinator

Albuquerque, NM · Contract

Sponsorship not specified$24k-$28kDetected 5 days ago

ComplianceSalesforceCRMExcelCustomer SupportHIPAAEHR/EMRCommunicationCollaborationTime ManagementAdaptabilityMicrosoft Office

About the role

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy.
As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
Apply today and help us continue delivering exceptional care to those who need it most.

Conduct home visits to build and strengthen patient relationships, initiate homecare services, and gather necessary compliance documentation.
Collaborate with a care team of two peers and a lead under the supervision of the Care Team Director.
Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date.
document incident reports as needed.
Pull and review data, reports, and performance metrics to support team goals and quality standards.
Provide exceptional customer service and build genuine, compassionate relationships with patients.
Step in for other care team roles as necessary; manage night/weekend on-call based on patient needs.
If you are passionate about providing quality care and building genuine relationships with patients, we want to hear from you.
Our employment practices are designed to provide

Ability to travel 3-4 days per week (up to 1,500 miles/month).
Proven ability to work independently and efficiently with minimal supervision.
Experience with Salesforce CRM or similar platform.
Familiarity with Igea/Axxess EMR system (training provided).
Experience pulling and interpreting operational reports and performance data.
2-5 years of customer service and/or case management experience, preferably in a healthcare or home health setting.
High school diploma or equivalent.
Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits.
Computer literacy - comfortable using tablets and laptops as primary daily tools.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis.
Strong written and verbal communication, interpersonal, and presentation skills.
Excellent organizational and time management skills with the ability to manage a high-volume caseload.
Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
Flexible availability outside of normal business hours as patient needs require.
Must successfully complete a mandatory background check through the New Mexico Department of Health.

Patient-centered mindset with a compassionate, relationship-driven approach.
Strong advocacy skills - comfortable representing patients in clinical and administrative settings.
High emotional and social intelligence.
Strategic thinking and sound judgment in ambiguous situations.
Strong reading, writing, and documentation skills.

Paid Time Off with additional hours accrued annually based on tenure.
Sick Leave and Bereavement Leave.
Comprehensive benefits package (Medical, Dental, Vision, Life Insurance) effective after first full month - company covers 100% of dental, vision, and term life.
$150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more).
Modern Health mental wellness platform for you and your dependents.
Competitive mileage reimbursement (federal reimbursement rates)
Tuition Reimbursement Program.
$100 monthly cell phone reimbursement (after 1 month of employment).
Why Join Giving Home Health Care?
We're committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Manage a caseload of 50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals.

If you're ready to be part of an organization that truly makes a difference in people's lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

equal opportunity employer.
equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

This listing is sourced directly from Giving Home Health Care's careers page and normalized into a canonical job model.