Convo Communications LLC

Planned Services Scheduler

Remote (Virginia, US) · Full-time

Sponsorship not specifiedDetected 5 days ago

AccessibilityLeadershipCommunicationCollaborationProblem Solving

About the role

The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types.
Reporting into the Planned Services Department, this role ensures that customer commitments are met through accurate scheduling, proactive coordination, and strong communication with interpreters, customers, and internal teams.
This position plays a critical role in maintaining service quality, mitigating coverage risks, and supporting operational readiness for planned assignments, while partnering closely with Workforce Management, Finance, Sales, and Operations.

General & Administrative Report directly to the Planned Services Manager for performance oversight, guidance, and support.
Maintain availability during standard business hours, Monday through Friday, with flexibility to support planned services as needed.
Perform additional duties as assigned, provided they align with the core responsibilities of the role.
Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality.
Maintain accurate and up-to-date scheduling documentation, calendars, workflows, and job details.
Tracking, Documentation & Reporting Maintain accurate documentation across all relevant systems, calendars, and databases.
Support audit preparation and data verification related to billing and payroll in partnership with internal teams.
Support service escalations to ensure timely resolution and minimal disruption.
Cross-Functional Collaboration & Compliance Collaborate cross-functionally with Workforce Management, Finance, Sales, and Operations to ensure staffing alignment, billing and payroll readiness, and high-quality service delivery.
Maintain strict adherence to confidentiality requirements and professional codes of conduct.

Minimum of 3 years of experience in interpreter scheduling, service coordination, or a related operational role.
Strong proficiency with technology, including Google Workspace, standard office tools, and video conferencing platforms such as Zoom.

Make a difference.
Help improve communication accessibility and create meaningful connections every day.
Be part of an inclusive culture.
We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
Grow your career.
We encourage continuous learning, professional development, and opportunities to expand your skills.
Work with purpose.
Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
Join a team that cares.
We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.
If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.
About the role The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types.

This listing is sourced directly from Convo Communications LLC's careers page and normalized into a canonical job model.