Mindful Support Services

Front Desk Receptionist - Boulder, CO

Boulder, Colorado, United States · Full-time

Sponsorship not specifiedDetected 6 days ago

ComplianceOutbound SalesCustomer SupportHIPAACommunicationAdaptability

About the role

They will become an expert on all relevant administrative needs of the providers they serve and will provide a high level of customer service to providers and the clients they serve.
You will work closely with the OM, in addition to the Intake Department, and Billing and Collections Teams to successfully resolve requests.

Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
Support with maximizing providers' schedules by scheduling for new and returning clients.
Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
Maintain HIPAA guidelines and ensure PHI is secure at all times.
Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role.
Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.
What you'll need to be successful Previous experience in a customer support role Professional written and verbal communication skills.
Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career?

Background check required.
The PSS will be a supportive driver for the growth of the company as the providers' ability to practice productively and efficiently will contribute greatly to the company's success.
Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.

$19.00 per hour Are you looking to work in a fast-paced, supportive environment?

Come join a strong team making an impact in the service world of mental health!
If you have customer service skills and a passion for learning, you've come to the right place!
We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest.

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it.
Since opening in 2011, we have partnered with over 2,000 providers throughout our 20+ locations, and we are continuing to grow!
We are committed to cultivating the long-term professional potential of our team.

This listing is sourced directly from Mindful Support Services's careers page and normalized into a canonical job model.