Promise Pay
Product Designer - AI
San Francisco · Full-time
Sponsorship not specifiedDetected 43 days ago
Design SystemsAccessibilityResearchMentoring
About the role
- As a Product Designer at Promise, you'll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You'll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity - including AI-powered workflows - into experiences that residents and agency teams love to use.
- This is a role for a market-leader: you'll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomes.
- As a Product Designer at Promise, you'll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers.
Responsibilities
- Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas
- define product primitives and patterns others can build on.
- Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
- Design for AI. Shape how AI surfaces in our product - from income verification and eligibility automation to intelligent payment plans. Design experiences that make AI behavior legible, trustworthy, and recoverable when it's wrong.
- Evolve our design systems. Maintain and extend accessible, scalable components
- Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship
- collaborate with Sales to gather field insights, shape narratives, and enable adoption.
- Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
- Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.
- You consistently bring clarity to ambiguity and drive cross‑team alignment on the right problems to solve.
Nice to have
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people's lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
- You prefer hierarchy and rigid structures.
- We operate with freedom and responsibility.
- You are uncomfortable with change.
- We move fast, adapt often, and expect agility.
Benefits
- We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Company info
- Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
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This listing is sourced directly from Promise Pay's careers page and normalized into a canonical job model.