Mainspringrecovery
Admissions Coordinator
Triangle, VA · Full-time
Sponsorship not specified$20k-$25kDetected 23 days ago
PHPCRMExcelCustomer SupportEHR/EMRLeadershipCommunication
About the role
- We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.
- Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives.
- We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.
Responsibilities
- Relationship Management: Maintain positive relationships with potential patients, family members, referents, and other community members.
- Teamwork: Support the admissions team in tracking bed availability and ensuring timely placement for qualified individuals.
- Other Duties: Perform all other duties as assigned.
- Maintain positive relationships with potential patients, family members, referents, and other community members.
- Support the admissions team in tracking bed availability and ensuring timely placement for qualified individuals.
- Perform all other duties as assigned.
Requirements
- Experience working in a team setting.
- Knowledge / Skills Understanding of 12 Step Recovery process.
- Proficiency in Microsoft Excel and Office.
- Ability to adapt and change focus to new tasks or goals.
- Ability to negotiate or overcome barriers.
- Ability to motivate those seeking treatment.
- Ability to connect and empathize with patients and families seeking treatment.
Nice to have
- Associates or Bachelor's degree in Human Service field with Addiction Credentials preferred.
Compensation
- $20 - $25 per hour Schedule: Monday - Friday 11:30am - 8:00pm Monday - Friday 8:00am - 4:30pm Job Summary The Admissions Coordinator is responsible for efficiently managing the intake process for clients seeking admission to the facility.
- As a primary point of contact, the coordinator guides prospective clients, family members, legal entities, and referral sources through the intake process, providing information about the programs and services offered.
- The role requires strong communication skills, empathy, and the ability to work collaboratively with individuals in recovery and a multidisciplinary team of professionals.
- Handling Inquiries: Receive and process inbound inquiries and referrals from phone, web inquiries/chat, Alumni phone app referrals, fax, email, and Teams chat.
- Managing the Intake Process: Assess potential clients' treatment needs.
- Complete preadmission screenings.
Benefits
- About Mainspring Recovery Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room.
- Minimum Qualifications Education / Credentials High school or GED required.
- Experience Prior experience working in an inpatient mental health/addiction treatment center preferred.
- Experience with an electronic medical record (EMR) system for documentation preferred.
Equal opportunity
- Statement Mainspring is an Equal Opportunity Employer.
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
- EEO is the Law: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
- http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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