Interac

Interac

Leader, Account Management

Toronto · Full-time

Sponsorship not specifiedDetected 2 days ago
Account ManagementNegotiationProcurementPerformance ManagementCommunication

About the role

  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
  • Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • Who You Will Work With: The vacant Leader, Account Management role will report to the Head, Business Development.

Responsibilities

  • Partner closely with the BD Sales Leader to ensure clean handoffs from new logo close to onboarding, and to align on account expansion strategy for high-potential clients.
  • Partner with Product and Solutions teams to surface client feedback, influence the roadmap, and ensure clients are fully utilizing the capabilities they've contracted.
  • Coach and develop a high-performing Account Management team - running account reviews, renewal strategy sessions, and performance management with rigor.
  • Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
  • Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.

Requirements

  • Proven track record leading an account management team - consistently delivering against Revenue, renewal, and expansion targets across a complex enterprise and/or government client base.
  • Experience managing government and/or commercial enterprise accounts in Canada
  • Strong commercial instinct - you can identify expansion opportunities within an existing account and coach your team to do the same without waiting for the client to ask.
  • Hands-on experience with renewal negotiation, pricing conversations, and contract restructuring.
  • Exceptional interpersonal skills with a proven track record of fostering positive relationships with stakeholders, clients, and team members.
  • you understand the dynamics of multi-year contracts, procurement cycles, and institutional relationship management.
  • Deep familiarity with client success and account management frameworks: health scoring, QBR design, escalation management, and churn prevention.
  • A player-coach instinct - equally effective building a client relationship at the executive level and developing your team's skills in the same room.
  • Eligibility to work for Interac Corp. in Canada on a full-time basis.
  • What We're Offering:
  • The hiring range for this position is $175000 CAD to $195000 CAD, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
  • Generous vacation and wellness days to help you recharge
  • Comprehensive employer-paid benefits coverage for peace of mind
  • Market-leading employer-funded RRSP program to invest in your future

Compensation

  • The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Benefits

  • Pregnancy and parental leave top-up to support growing families
  • Flexible hybrid work model for better work-life balance

Company info

  • Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • Who You Will Work With:
  • Every transaction matters.
  • Every Canadian matters.
  • At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
  • Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • The vacant Leader, Account Management role will report to the Head, Business Development.
  • This role leads Interac's account management motion across the commercial and public sector segment - retaining, expanding, and deepening relationships with existing enterprise and government clients on Interac Verified and the broader product portfolio.
  • You'll lead a team of Account Managers and be accountable for net revenue retention, expansion ARR, renewal rates, and Client Satisfaction (CSAT) across a client base that includes a diverse group of large enterprise clients, government agencies and technology platforms.
  • executive relationship development, value realization storytelling, expansion selling, MEDDPICC application in renewal and upsell cycles, and positioning as a Trusted Advisor to clients.

Equal opportunity

  • Employer
  • Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
  • If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
  • Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Visa & Work Authorization

  • Serve as executive sponsor for strategic accounts – engaging at the C-suite and senior government level to reinforce Interac's value and deepen the partnership
Apply directly at Interac →Create a free account for alerts like thisView Interac immigration profile

This listing is sourced directly from Interac's careers page and normalized into a canonical job model.