United Services Automobile Associa

Business Process Owner Intermediate - Bank

San Antonio Home Office I, USA · Mid

No sponsorship$77k-$147kDetected 25 days ago

Process ImprovementResearchCommunicationCollaborationProblem Solving

About the role

Assists in identification of business unit and business process risks across assigned activities.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.

Proven experience working effectively across multiple departments and teams to achieve common goals and deliver on project milestones.
US military experience gained through military service or gained as a military spouse / domestic partner [optional]
As business process owner you will plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
Cross-Functional Collaboration: Proven experience working effectively across multiple departments and teams to achieve common goals and deliver on project milestones.
Strategic Problem-Solving & Creative Solutioning: A knack for dissecting complex issues, assessing potential impacts, and collaborating to develop viable solutions and proactively identify and implement creative, innovative alternatives.

Bachelor's degree
Minimum of 3 years working within a Contact Center environment, providing a foundational understanding of its operations and challenges.
Direct Contact Center Experience: Minimum of 3 years working within a Contact Center environment, providing a foundational understanding of its operations and challenges.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
USAA does not provide visa sponsorship for this role.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.

Develops communication plans for customers and internal stakeholders.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from United Services Automobile Associa's careers page and normalized into a canonical job model.