Auto Club Group (ACG)
Supervisor, Fleet Operations
NC-Raleigh · Part-time
Sponsorship not specifiedDetected 5 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service.
Responsibilities
- Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
- Maintain productivity standards for the team
- Maintain facility in a safe, clean and orderly fashion
- Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
- Fully paid training to help you build the skills needed for success.
- This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.
- Employee Assistance Program (confidential support services).
Requirements
- Leadership experience with a proven ability to achieve results through others.
- Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
- Ability to prepare cost, expense, and budget reports.
- Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
- Ability to work effectively under pressure and respond quickly to changing conditions.
- Knowledge of towing procedures, budget preparation, and roadside assistance operations.
- Familiarity with area streets and landmarks
- Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
- High School Diploma or equivalent (GED).
- Valid state driver's license with an excellent driving record and ability to drive day/night and for extended periods.
- Ability to pass and maintain DOT physical certification.
- Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
- Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations.
- College level coursework in Business Administration or a related field
- Previous Service Technician experience
- Solid mechanical background and understanding of automotive repair
Skills
- Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment.
Compensation
- Hourly rates s tarting rate is $25.50 per hour (rate may vary by location and experience)
- ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
- ACG utilizes a geographic pay differential as part of the base salary compensation program.
- Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
- Salary at time of offer is determined based on these and other factors as associated with the job and job level.
Benefits
- At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
- Health & Wellness
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Retirement & Savings
Company info
- Become a part of something bigger.
- The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
- By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
- And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
- The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
- ACG belongs to the national AAA federation and is the second largest AAA club in North America.
- We have positions available for every walk of life!
- AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
- To learn more about AAA The Auto Club Group visit www.aaa.com
- Important Note:
- ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
- ACG utilizes a geographic pay differential as part of the base salary compensation program.
- Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
- Salary at time of offer is determined based on these and other factors as associated with the job and job level.
Equal opportunity
- The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.
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