Wk
Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid R0057916
USA - New York City, NY
Sponsorship not specified$129k-$226kDetected 2 days ago
Data AnalysisData ScienceUX ResearchUX DesignProduct StrategyProject ManagementStakeholder ManagementAccountingResearchLeadershipCommunication
About the role
- At least 10 years of relevant research experience
- Significant experience working with senior clients, stakeholders, and developers
Responsibilities
- Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making
- Partner with Product Managers to understand business goals and objectives both at the portfolio and product level.
- Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
- Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.
- Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
- Partner with Product, Design, and Data Science to evaluate and shape the use of AI systems that support research operations, customer intelligence, and experience measurement.
- Critically assess AI‑generated insights for bias, validity, explainability, and alignment with user needs, regulatory constraints, and ethical design principles.
Nice to have
- Bachelor's degree/University degree, Master,s degree a plus.
Skills
- Staying up to date with the latest trends, technologies, and best practices in user experience research.
- Provide thought leadership and guidance on emerging UX trends and innovations.
- Keep up to date with the latest UX practices, innovations and tools
- Exceptional communication and presentation skills
- Excellent time and project management skills
Compensation
- $128,900.00 - $226,050.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- Collaborating with Leaders in Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
- This role is eligible for Bonus.
Company info
- Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
- Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
- We are seeking a Lead CX/UX Research Consultant (AI‑Enabled Experiences) to provide strategic level research leadership for AI‑enabled products within Financial & Corporate Compliance (FCC).
- We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
- The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
- We are headquartered in Alphen aan den Rijn, the Netherlands.
- Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.