Cdw
Analyst - Managed Security Services
Mississauga / Forsythe - ON 44
Sponsorship not specifiedDetected 30 days ago
CybersecurityNetwork SecurityCustomer SupportCiscoSD-WANFinal Cut ProLeadershipCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- It's why we're coworkers, not just employees.
- We're proud to share our story and Make Amazing Happen at CDW.
- Each of our roles is assigned a salary range that is informed by multiple sources of market data.
Responsibilities
- 24x7 Support - 80% job weight
- o Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
- o Applies Trusted Advisor techniques to build up client trust and influence loyalty
- o Monitors and resolves first-level security support requests.
- Escalates second-level support to senior team members
- Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
- Manage time effectively and maintain organizational skills.
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
- 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Nice to have
- Call handling/ticket experience is a plus
- Foster a positive team environment by being approachable and assisting teammates.
- Investigate and resolve technical issues using established procedures.
- Demonstrate strong verbal and written communication skills.
- Apply critical thinking and problem-solving abilities to address challenges.
- Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
- Demonstrated ability to learn and adapt to new technologies and products.
- Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to:
Compensation
- As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers.
Benefits
- To provide the required coverage, must be willing to work weekends, holidays, and overtime.
- Actively engage in coaching and continuous learning to enhance technical skills.
- At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent.
- CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
Company info
- As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers.
- The position is part of a 7-day per week, 24 hour per day managed services operations.
Equal opportunity
- CDW is an equal opportunity employer.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.