K Health

K Health

Care Concierge

New York, NY · Full-time

Sponsorship not specified$40k-$50kDetected 7 days ago
ComplianceJiraSalesforceHIPAAEpicCommunicationCollaboration

About the role

  • We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team.
  • The successful candidate will take a white glove approach to handling the needs of patients within the Clinic.
  • Hospitality: ​​Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement.

Responsibilities

  • Develops close relationships with and serves as primary point of contact for patients
  • Onboards patients and validate insurance and IDs within department SLA requirements
  • Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
  • Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
  • Maintain strict confidentiality in accordance with HIPAA policies
  • Patient & Provider Product Support
  • Troubleshoot and document technical issues for patient resolution

Requirements

  • Ability to work with phone, chat, sms and email communication.

Nice to have

  • Experience with Epic, Salesforce, G-Suite, Jira, and Slack
  • Must have flexibility to work within the following hours (9:00 a.m. and 7:00 p.m. EST) including 1 weekend shift per week.

Compensation

  • $40,000 - $50,000 USD

Benefits

  • 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
  • Stock options for every full-time employee
  • Paid parental leave
  • Commuter Benefits
  • Competitive health, dental, and vision insurance options
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers

Company info

  • Behind every leading health system is K Health's AI-powered virtual care engine.
  • Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf.
  • Our deeply integrated model modernizes the primary care loop by using AI to put humans first.
  • For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock.
  • For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout.
  • And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.
  • We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location.
  • Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
  • We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work.
  • We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
  • We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates.
  • All communication for job offers from K Health will come from email addresses ending in @khealth.com.
  • We're founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.
  • We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.

Visa & Work Authorization

  • tus, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state,
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This listing is sourced directly from K Health's careers page and normalized into a canonical job model.