Datasite

Customer Success Manager - Grata

USA - NY - New York City - BlueFlame AI / Grata

Sponsorship not specified$83k-$142kDetected 14 days ago

ForecastingCustomer SuccessAccount RetentionResearchLeadershipCommunication

About the role

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe.
From data rooms to AI deal sourcing and more.
Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany.

You will proactively interact with senior stakeholders on a regular basis, building rapport and credibility to drive end-users towards our services.
Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
Partner with an Account Manager who will own a book of business with you, together ensuring successful renewal outcomes.
Build lasting relationships with decision makers leveraging product, customer, and market knowledge to tailor regular interactions (in person, video call, email and phone) to each contact.
Maintain up-to-date client organizational maps including leadership, influencers (both users and financial), and key decision makers to track the progress of expansion efforts.
We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple simultaneous work streams.
Self-starter, who can develop strategies, establish and organize daily activities to execute those strategies working as a fully independent contributor.

Demonstrated track record of meeting and exceeding performance targets.
Ability to work in a feedback driven environment, share ideas, seek opportunities for improvement and contribute to the growth of others.

include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.

Grata for Datasite is the leading private market dealmaking platform.
Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners.
Grata has over 1,000 customers and has been widely recognized as the market leader by G2, PE Wire, and more.
We are seeking a dynamic and results-oriented Customer Success Manager in the New York City area to join our team and take ownership of driving growth within our Strategic Accounts (investment firms and investment banks).
Foster strong relationships with customers across varied personas (users, champions, and decision makers) and varied titles (MDs, VPs, Associates) measured through engagement scores, NPS, and recorded customer feedback.
Serve as primary point of contact for customers to resolve questions, perform periodic customer success reviews, resolve issues and bugs with the help of Product/Engineering teams, and expand Grata use throughout the account.
Collaborate with internal stakeholders. As the voice of your customers provide regular and productive feedback to cross-functional Grata teams (such as product, engineering, and marketing) to enable continuous improvement of our platform.

This listing is sourced directly from Datasite's careers page and normalized into a canonical job model.