TRULEO
VP of Customer Success
Greenville, SC · Vp
Sponsorship not specifiedDetected 41 days ago
Account ManagementNegotiationCustomer SuccessCadenceLeadership
About the role
- You'll also carry the commercial side of the post-sale relationship by running renewals yourself, in conjunction with your team, and partnering with Sales to surface and close expansion opportunities.
- This is a hands-on leadership role on a small, senior team.
Responsibilities
- Own net revenue retention (NRR) and gross retention (GRR) as the headline numbers for the role.
- Lead the Customer Success team by coach the people already on it, hire the ones we need next, and run the operating cadence (1:1s, weekly account review, QBRs).
- Partner with Sales and Operations to surface and close expansion inside our installed base.
- Co-own the expansion number with the VP of Sales.
- Partner with Product and Operations on the technical handoff.
- About TRULEO TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today.
- It searches across those sources, connects related information, and surfaces leads in minutes instead of weeks.
- We don't replace their systems, but we make the data an agency already owns easier to actually use, so investigators can spend their time closing cases instead of running queries.
- TRULEO has helped agencies turn thousands of files into real leads, break open cold cases, and solve crimes in real time.
- You'll lead our Customer Success team, improve the onboarding, adoption, and renewal motions, and own net revenue retention as a number.
Benefits
- Own the customer health score with the VP of Operations and VP of Product to refine the inputs and use it to drive a weekly at-risk review.
This listing is sourced directly from TRULEO's careers page and normalized into a canonical job model.