Senior Customer Engagement Manager

San Jose · Senior

Sponsorship not specified$129k-$193kDetected 30 days ago

BudgetingLogisticsHRISLoad BalancingLeadershipCommunicationCollaborationPublic Speaking

About the role

Are you passionate about creating exceptional customer experiences?
Do you thrive in a role that blends strategic planning, operational excellence, and high-impact engagements?
If you're passionate about driving strategic initiatives, creating world-class experiences, and making a lasting impact, we'd love to hear from you.

Manage and continuously refine CEC facilities, ensuring they meet and exceed industry benchmarks. Lead construction and renovation projects, enhancing the CEC's design, functionality, and global footprint.
Maintain accurate reporting and data management for distribution to all stakeholders.
Elevate the CEC program by proactively identifying improvement opportunities and integrating industry best practices to drive transformational results.
Develop and maintain briefing procedures to ensure consistency and quality across all engagements.
Manage the CEC budget, ensuring fiscal responsibility while advocating for necessary investments to enhance the program.
Partner with internal teams to support special events, product launches, executive offsites, and community initiatives.
Maintain and update speaker directories, content databases, and briefing materials to ensure relevance and accuracy.
Lead new construction and renovation projects to support the evolving needs of the CEC program.
Lead executive briefings and facility tours in the San Jose office, delivering compelling insights into F5's products, solutions, and industry leadership.
Own the full lifecycle of briefing design, including scoping calls, agenda and content development, and final alignment with account teams

Minimum 6 years of experience in event management, sales, or marketing.
Experience managing multiple projects simultaneously with a strong sense of organization.
Strong executive presence, with the ability to confidently engage with senior stakeholders.
Support and execute executive events and meetings for external and internal events as required, ensuring a consistent and enhanced white glove experience.

Experience working in a technology company or executive briefing center (EBC).
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.
However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ).
Equal Employment Opportunity
F5 offers a variety of reasonable accommodations for candidates.
Requesting an accommodation is completely voluntary.
Request by contacting accommodations@f5.com.

$128,800.00 - $193,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business.
The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits.

https://www.f5.com/company/careers/benefits.
F5 reserves the right to change or terminate any benefit plan without notice.
This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
Work with the CEC team and F5 leadership to define and execute the short- and long-term strategic vision for the global CEC program.

Ensure objectives, outcome and content messaging are fully aligned with executives, customers and account teams prior to execution

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

This listing is sourced directly from F5's careers page and normalized into a canonical job model.