Entrega

Director of Operations (Delivery & Business Operations)

Troy, MI · Director

Sponsorship not specified$10k-$15kDetected 76 days ago

Project ManagementLeadershipCommunicationProblem Solving

About the role

The Director of Operations will play a central role in designing, implementing, and leading the operational systems that enable Entrega to scale as a high-performance professional services organization.
The Director of Operations will work closely with executive leadership to bring structure, discipline, and clarity to how work moves across the organization - from client engagement through delivery and into production.
This is not a purely administrative operations role.

Responsibilities

Design and implement the operational framework that defines how work flows across the organization.
Partner with executive leadership to evolve the company's operating model as the business scales
Strengthen the operational systems that support Entrega's client delivery organization.
Design and implement operational structures supporting project-based and ongoing service delivery
Support the development of governance models that promote accountability, delivery quality, and consistency
Build and strengthen the internal operational backbone that supports the company's performance.
Improve operational clarity across functions such as contract administration, vendor coordination, and internal support services
Identify gaps in internal execution and implement systems that improve organizational effectiveness
Operational Systems & Process Design
Design scalable processes that drive consistency, efficiency, and clarity across the organization.

Requirements

The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
10-15+ years of progressive operational leadership experience, preferably within professional services, consulting, technology services, digital agencies, systems integration firms, or similar environments
Strong understanding of service delivery operations, including project lifecycle management, delivery coordination, and client-facing execution models
Experience designing or improving operating models, governance structures, and organizational workflows
Proven ability to translate business strategy into structured operational systems and execution frameworks
Experience working cross-functionally with delivery, finance, and executive leadership to align operations with business performance
Experience operating effectively in dynamic, growth-oriented environments where systems are still being built
Support leadership in strengthening the infrastructure required to operate and scale the business
Demonstrated experience building or transforming operational systems in organizations where project delivery, resource coordination, and cross-functional execution are critical
Strong analytical and problem-solving skills, with the ability to diagnose operational issues and implement practical solutions
Experience building or improving operational reporting, dashboards, and performance visibility systems
Demonstrated ability to lead complex, cross-functional initiatives and drive organizational alignment
Strong leadership, communication, and influencing skills, particularly with senior stakeholders
High level of systems thinking, operational discipline, and execution focus

Compensation

This role offers a competitive base salary aligned to experience and scope.
Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being.

Equal opportunity

Entrega is an Equal Opportunity Employer.
Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.

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This listing is sourced directly from Entrega's careers page and normalized into a canonical job model.