HEI Hotels and Resorts

HEI Hotels and Resorts

M Club Concierge

Marriott San Ramon - San Ramon, CA

Sponsorship not specifiedDetected 23 days ago
Communication

About the role

  • Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.
  • Offer directions and information regarding hotel facilities, services, and scheduled events.
  • Assist guests with receiving mail, packages, and messages when needed.

Responsibilities

  • Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.
  • Take accurate food and beverage orders, enter them into the Point of Sale (POS) system, and deliver orders promptly while ensuring guest satisfaction.
  • Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.
  • Provide exceptional guest service by assisting with dining service and concierge-style guest support.
  • This role ensures a welcoming environment, responds to guest requests, provides information about hotel services and local attractions, and supports smooth restaurant and guest service operations.
  • Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.
  • Perform any other job duties as assigned.
  • Ability to establish and maintain effective working relationships with guests and associates.

Requirements

  • High school diploma or equivalent required.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, team members, guests, etc.

Nice to have

  • Hotel experience preferred.

Skills

  • Qualifications and Skills

Compensation

  • Salary Range: $21.00 - $22.00 Hourly

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Discretionary Performance Bonus Eligible? No

Company info

  • San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • San Ramon Marriott awaits you to join us on the journey to exceptional guest service!
  • Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences.
  • It is the perfect location for work and play.
  • Be part of a group of people who are passionate about the Hospitality Industry.
  • When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs.
  • Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!
  • Don't meet every single requirement of this job?
  • At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
  • You may be the perfect candidate for this or for other roles within our organization!
  • Compensation
  • Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from HEI Hotels and Resorts's careers page and normalized into a canonical job model.