Auror
Customer Success Manager (Engagement)
Auror Denver Office · Senior
Sponsorship not specified$85k-$105kDetected 15 days ago
AccessibilityAccount ManagementExcelCustomer SuccessMentoring
About the role
- You will bridge the gap between software and strategy, turning active users into lifelong champions.
Responsibilities
- Drive Deep Adoption: Move beyond basic usage to ensure the platform is "embedded" in the customer's culture and standard operating procedures (SOPs).
- Refreshed Engagement Practices: Lead high-impact business reviews (QBRs/CVRs) and executive briefings that move away from "feature updates" toward "outcome storytelling."
- Growth & Expansion: Partner with Retail Partnership Managers & Account Executives to identify opportunities, new department rollouts, and upsell potential based on the customer's evolving needs.
- Employee share scheme: You'll own part of a company making a real difference!
- Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
Requirements
- You have a "commercial eye" and can naturally spot opportunities where our platform can solve additional problems for a customer.
- Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
- If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.
- You can take raw engagement data and turn it into a compelling narrative about crime reduction and business value.
- Growth Mindset: You have a "commercial eye" and can naturally spot opportunities where our platform can solve additional problems for a customer.
Nice to have
- You have experience in Enterprise Customer Success or Account Management (SaaS preferred).
- You know how to navigate complex hierarchies and speak the language of senior leaders.
Compensation
- Depending on level of experience, between $85,000 - 105,000.
- Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
- Competitive salary range: Depending on level of experience, between $85,000 - 105,000.
Benefits
- Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
- Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
Company info
- reduce violent retail crime by 50% in 5 years.
- It's an ambitious goal - and one we believe is achievable.
- In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems.
- If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.
- We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, support our customers, or improve internal workflows.
- As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.
- At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally.
- It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.
- Founded in New Zealand 12 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.
- Auror is connecting people and intelligence to reduce crime.
- We're using technology for good.
- You excel at driving change without direct authority, coaching customers to adopt new habits and "better ways of working."
- We are hard-working and outcome focused, but recognise there is more to life than work.
- We promote a healthy work/life blend.
This listing is sourced directly from Auror's careers page and normalized into a canonical job model.