Everway

Technical Implementation Specialist

Remote, USA

Sponsorship not specifiedDetected 2 days ago

SQLPostgreSQLData AnalysisJiraExcelCustomer SupportZendesk

About the role

Execute the technical setup of customer integrations in line with established implementation plans and checklists.
Work closely with Implementation Specialists to ensure customer stakeholders receive timely updates on technical progress.
Understanding of web-based integrations, including APIs and Single Sign-On (SSO).

Configure, test and validate SSO integrations (including SAML and Google) and rostering connections (including Clever, ClassLink and direct APIs).
Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL.
Identify, document and escalate technical defects or data discrepancies to Senior Specialists or Engineering where appropriate.
Maintain accurate technical documentation for each customer's implementation.
1-2 years' experience in technical support, software implementation or a junior data analysis role.
Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data.

Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience.
Familiarity with ticket management systems such as Jira, Zendesk or Salesforce.

Every mind is unique.
Yet much of the world is still built for what's considered "normal," leaving too many people behind.
Our careers fit real life.
A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.
Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued.
These are to be curious, have courage, and commit fully.
Uses AI-assisted tools appropriately to improve troubleshooting, documentation or data validation workflows.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits.
We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.

As a Technical Implementation Specialist, you will lead the technical onboarding of Embrace® customers, ensuring successful setup of integrations, rostering, and Single Sign-On (SSO).
Support End-of-School and Back-to-School rollover activities for customers with existing integrations.
Provide implementation-related technical support during customers' initial go-live period.
Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This listing is sourced directly from Everway's careers page and normalized into a canonical job model.