Prisma Health

Patient Scheduler , FT, Day

Greenville, SC

Sponsorship not specifiedDetected 1 day ago

iOSAndroidCustomer SupportEHR/EMR

About the role

You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Troubleshoot end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process.Resolve tier1 issues using troubleshooting resolution matrix.

As a Support Analyst you will answer incoming calls from Patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
Receive customer input from phone, email, or web submission and create support tickets.
Maintain compliance with attendance and schedule adherence requirements.
Maintain interaction quality standards.
Maintain performance standards.

Knowledge, Skills or Abilities
Tech savvy with a strong knowledge of Android, iOS, and Windows devices
Metrics-driven and proven ability to handle a high volume of customer interactions.

Conduct database lookup of consumer/patient records within electronic medical record software.

Enter updated information within electronic medical records as required.
to transform healthcare for the benefits of the communities we serve.
The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Gather information from customers to ensure sufficient data is gained to start case resolutions.

This listing is sourced directly from Prisma Health's careers page and normalized into a canonical job model.