Checkr
Customer Support Associate
Nashville, Tennessee, United States · Mid
Sponsorship not specified$18k-$23kDetected 23 days ago
Customer SuccessCustomer SupportCommunicationCollaboration
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
- You'll resolve a high volume of customer inquiries, troubleshoot issues with sound judgment, and act as a subject-matter expert who can handle escalations with minimal oversight.
Responsibilities
- Own Technical & Compliance Depth: Handle account setup, integration questions, billing issues, and compliance questions (including FCRA), becoming the go-to for complex, edge-case requests
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
- We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
- At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection.
- Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences.
Requirements
- Leverage AI Tools: Work alongside Checkr's AI-driven tools to automate routine tasks and catch when their answers are wrong, so you can focus your judgment where it actually matters
Nice to have
- 2+ years of experience in B2B customer support, customer success, or technical support, SaaS environment preferred
Skills
- About Checkr
- Over 140,000 companies and millions of people rely on
- Checkr for AI verification in the moments that matter most:
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
- About the team/role
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (Nashville, TN)
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- Curiosity about how our product, policies, and compliance requirements fit together, with a bias toward learning the why, not just the how
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company info
- Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
- We're a team that thrives on solving complex problems with innovative solutions that advance our mission.
- Drive Resolutions: Resolve high-priority support requests from SMB and Mid-Market customers, using judgment to know when to solve versus escalate
- Take Radical Ownership: Act as the internal champion for your customers, seeing every issue through from first contact to full resolution, partnering with cross-functional teams when needed
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.