BrightEdge
IT Support Specialist
San Mateo, California · Mid
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About the role
- This role requires reliable transportation and ability to commute from our San Mateo Office to our Data Center in the San Jose area as needed.
- This role will split time between our San Mateo headquarters and our data center in the San Jose area, supporting employees, IT infrastructure, and equipment across both locations.
- Responsibilities include supporting Windows and macOS environments, Microsoft 365 applications, user accounts, network connectivity, endpoint security, and IT asset management.
Responsibilities
- End-User Support: Provide technical support for Windows and macOS computers, applications, printers, and peripherals.
- Microsoft 365 Support: Troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
- Ticket Management: Track support requests, document troubleshooting steps, and escalate issues as needed.
- Employee Lifecycle Support: Manage onboarding and offboarding, including device setup, account access, and equipment recovery.
- Account & Access Management: Support user accounts, permissions, MFA, and password resets.
- IT Asset Management: Maintain equipment inventories and technical documentation.
- IT Support Experience: 2+ years in IT support, help desk, or desktop support.
Requirements
- Ability to stand, sit, bend, and lift up to 30 pounds when handling server equipment.
- Experience with Microsoft Intune or JAMF.
- Familiarity with equipment inventory and conference room technology.
- Experience installing servers, managing rack cabling, and troubleshooting hardware.
- Familiarity with iDRAC, iLO, or similar platforms.
- Ability to follow change procedures and coordinate with data center staff.
- Endpoint Management: Experience with Microsoft Intune or JAMF.
- We're Excited About You if You Have:
- Technical Proficiency: Hands-on experience supporting Windows, macOS, and Microsoft 365.
- Ticketing Systems: Experience with support platforms such as Zendesk.
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
Equal opportunity
- How we work BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.