Conga

Renewals Manager

US - Boston, MA ; US - Houston, TX · Full-time

Sponsorship not specified$90k-$180kDetected 14 days ago

SalesforceCRMSalesAccount ManagementPipeline ManagementNegotiationCustomer SuccessCommunication

About the role

Conga lines up commercial operations so companies run as connected, smarter businesses.
The result is trusted decisions, consistent buyer experiences, and profitable growth.
Job Title: Renewals Manager Locations: US- Houston Tx, Boston, MA.

Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward.
At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract.
Maintain an accurate renewal forecast in Salesforce and Clari.
Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes.
Partner with Legal, Deal Desk, and Finance to resolve non-standard contract terms and approvals.
Identify at-risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product.
Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities.
Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution.

Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
High degree of organization and ability to manage 100+ renewal accounts simultaneously.
3-6+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.

Engage customers proactively 90-180 days prior to renewal to assess health, surface risks, and align on terms.
Prioritize accounts by ARR at risk, customer health score, and days to renewal.
Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals.

At Conga, we've built a community where our colleagues can thrive.
More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible.
All your information will be kept confidential according to EEO guidelines.

This listing is sourced directly from Conga's careers page and normalized into a canonical job model.