Rsm
IT Support Technician - 439
Dallas
Sponsorship not specified$57k-$95kDetected 8 days ago
Customer SupportVoIPCommunicationTime ManagementMicrosoft Office
About the role
- Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients.
- You'll find an environment that inspires and empowers you to thrive both personally and professionally.
- There's no one like you and that's why there's nowhere like RSM.
Responsibilities
- Provide level 2 end user support including but not limited to:
- Monitor and respond timely to support tickets in the queue(s).
- Document Service Desk ticket tech notes for escalation or resolution of service requests.
- Support and maintenance of PCs including but not limited to:
- Train new employees on the use of PC and other networked equipment using standard training documents.
- Perform timely workstation hardware and software upgrades.
- Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
- Maintain and/or coordinate PC hardware inventory.
- Support firm software.
- Support Desktop Management with post-mass deployment issues of standard software.
Requirements
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels.
- Working knowledge of hardware and applications including but not limited to:
- 1-3 years relevant experience in customer service
- High school diploma or GED
- Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Unicenter Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.
- Excellent verbal and written communications
- Ability to manage multiple tasks
- Strong attention to detail
Nice to have
- Bachelor's degree preferred
Skills
- Effective organization and time management skills
Compensation
- Range: $57,200 - $94,600
Company info
- Send Corporate IT communications to internal customers.
Equal opportunity
- RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
Visa & Work Authorization
- RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).
This listing is sourced directly from Rsm's careers page and normalized into a canonical job model.