Upstart

Senior Mailroom Adminstrator

San Mateo, CA, USA · Senior · Full-time

Sponsorship not specified$23k-$31kDetected 12 days ago

SparkLLMsA/B TestingComplianceJiraSalesforceOutbound SalesLogisticsProcess ImprovementCollaborationProblem SolvingTime ManagementWritingAdaptability

About the role

Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
But the numbers only hint at the impact.
Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Responsibilities

Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations.
Maintain the accuracy, security, and regulatory compliance of confidential documents across multiple Operations teams.
Build and improve dashboards, reporting, and workflow automation that reduce manual work and increase operational efficiency.
Proactively plan, propose, and implement improvements to mailing processes, systems, and logistics to support a scalable operation.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human.
And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

Requirements

2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high-volume operational environment.
Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools.
Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms.
A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure.
Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law

Nice to have

Knowledge of tools used to automate operational workflows.
Experience working in financial services or another highly regulated industry.
Ability to learn and understand new technologies and processes in a short time frame.
Ability to utilize time management skills to prioritize tasks and deadlines.
Good verbal/ writing skills and ability to present information in a clear and concise manner.
Experience partnering with third-party vendors to improve operational processes.
Ability to identify process improvement opportunities and translate them into scalable operational solutions using automation and Generative AI tools.
Time Zone requirements: This role operates primarily during Pacific Time business hours (approximately 8:00 AM-4:30 PM PT)

Compensation

Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)

Company info

Upstart's Workplace Operations team enables the secure, efficient movement of critical business documents that support nearly every Operations function across the company.
The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success.
The team is focused on delivering accurate, compliant service while continuously improving processes that increase efficiency and reduce operational risk.
As a Senior Mailroom Administrator, you'll own the end-to-end processing of inbound and outbound mail while helping modernize how the mailroom operates.
In addition to ensuring timely, secure mail handling, you'll identify opportunities to automate manual processes, improve reporting, and support strategic initiatives that help scale operations as Upstart continues to grow.
Track mail activity and operational metrics using Salesforce, Jira, Google Sheets, and other reporting tools to ensure accurate reporting and visibility.
Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.
Build strong working relationships with cross-functional teams, both in-office and remote, to improve mailroom processes and enhance collaboration.
Contribute to a positive, inclusive, and solutions-focused work environment that values continuous improvement.
Contribute to vendor transition initiatives and continuously identify opportunities to simplify workflows, improve documentation, and strengthen operational controls.

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This listing is sourced directly from Upstart's careers page and normalized into a canonical job model.