Wk
Customer Success Associate
USA - Chicago, IL, South LaSalle St
Sponsorship not specified$38k-$63kDetected 22 days ago
SalesforceExcelCustomer SuccessCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions.
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Responsibilities
- Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
- Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
Requirements
- Bachelor's degree from an accredited college/university or equivalent B2B client service experience
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Nice to have
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience
- Preferred Knowledge, Skills or Abilities:
- preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Skills
- Strong organizational, time management and multi-tasking skills
- Ability to absorb product knowledge quickly and process information to apply to customer needs
- Ability to make sound business decisions and exercise discretion and judgment
- Experience generating add-on sales revenue preferred
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Compensation
- $37,700.00 - $63,200.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Company info
- Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
- Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
- Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
- Develop and maintain positive working relationships with customers and other key partners
- We are currently seeking dynamic Customer Success Associates to join our growing teams across the country.
- In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.