Vailexa

Vailexa

AI Customer Assurance Engineer / AI Product Support Engineer

Research Triangle Park (RTP), NC · Mid

Sponsorship not specifiedDetected 10 days ago
Stakeholder ManagementNegotiationCustomer SupportResearchCommunicationCollaborationProblem Solving

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

40% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 2 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: MICRON · USAA.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Skilled at managing multiple requests, prioritizing effectively, and meeting deadlines in a dynamic environment.
  • Analytical and resourceful, with sound judgment in ambiguous or complex situations.

Responsibilities

  • Own and respond to customer information requests for assigned products, ensuring accuracy and consistency.
  • Maintain up-to-date product documentation and knowledge resources for customer-facing teams.
  • Review and help train the AI tools used to support customer requests, improving accuracy and response quality over time.
  • Partner with internal teams to research and resolve complex or escalated customer requests.
  • Build and maintain relationships with internal stakeholders and partners to ensure service needs are met.
  • Identify and help implement best practices, tools, and technologies to optimize service delivery.
  • Support change management as new processes and technologies are adopted.
  • Build More Than Just a Career.
  • Build Your Future.
  • We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one.

Requirements

  • Bachelor's degree in Business, Information Management, Computer Science, or a related field, or equivalent experience.
  • 3+ years of experience in customer support, information management, or a related role.
  • Background in security or compliance, with essential domain knowledge of the products and customer requests supported.
  • Strong cross-functional collaboration skills, with the ability to work effectively across product, engineering, security, and legal teams.
  • Ability to navigate ambiguous situations and exercise sound judgment with incomplete information.
  • Interest in or experience working with AI-enabled tools.
  • Possess working knowledge of information management, customer data requests, and compliance considerations.
  • Strong analytical, creative, and strategic problem-solving skills.
  • Strong communication skills.

Nice to have

  • Knowledge of customer information systems, data governance, or compliance requirements.
  • Strong negotiation skills.
  • Legal background or familiarity with contracts and regulatory matters is a plus.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Ready to take the next step?
  • If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you.

Benefits

  • Provide coverage and knowledge-sharing support for teammates as needed.

Company info

  • This role is responsible for training and refining the AI tools that help the team respond to customers more efficiently, ensuring AI-generated content is accurate and appropriately reviewed.
  • At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders.
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This listing is sourced directly from Vailexa's careers page and normalized into a canonical job model.