Ensemblehp

Ensemblehp

Supervisor, Patient Access & Pre-Access

Fredericksburg, VA · Staff+ · Contract

Sponsorship not specifiedDetected 30 days ago
A/B TestingCustomer SupportResearchLeadershipCommunicationCollaborationMentoring

About the role

  • The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.
  • Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency.
  • Coordinates all registration duties with direct and indirect reporting employees.

Responsibilities

  • Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards.
  • Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes.
  • Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.
  • Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
  • Assists with staff evaluations. Maintains time/attendance system.
  • Assists with developing department processes and procedures.

Requirements

  • If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
  • Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
  • Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
  • Ensemble Required License / Certification:
  • Required Knowledge, Skills and Abilities:

Skills

  • 2 Year/ Associate degree or 4 year/ Bachelor's Degree
  • 2-3 years of supervisory experience in healthcare or business field preferred
  • Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Compensation

  • A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

Benefits

  • Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
  • We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.
  • Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
  • While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
  • Conducts staff training, education, and development.
  • Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
  • decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.

Company info

  • Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
  • This is why our people are the most important part of who we are.
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This listing is sourced directly from Ensemblehp's careers page and normalized into a canonical job model.