Rochester

Customer Technology Spec I

School of Medicine and Dentistry, USA · Full-time

Sponsorship not specified$27k-$38kDetected 28 days ago

iOSProject ManagementNegotiationCustomer SupportLeadershipCommunicationProblem Solving

About the role

Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
Serves as a technical resource for the Customer Technology teams and/or department.
Assists with application and hardware project management during upgrades, relocations and deployment of new technology solutions.

Acts as an escalation point between enterprise technology teams and maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions.
Provides consulting and technology support for faculty and staff, including setup, configuration and technology management.
Provides operational support in place of area manager, as needed.
Communicates with appropriate user base and employees, sets priorities, and manages progression of project implementation.
Leads deployment and provides appropriate communication to key stakeholders, coordinating with other IT teams as needed.
Works with external technology vendors to deliver solutions that meet documented business needs.
Serves as the primary point of coordination with internal and external parties for all technology-related items and some complex strategies, including but not limited to, lighting, AV support, audio, and presentation materials.
Manages follow-up as appropriate.
Delegates and supervises tasks as appropriate. Maintains documentation of all approved and implemented designs. Uses expert skills to assist in resolving complex technical problems. Researches and develops solutions to new or unknown issues.
Analyzes business requirements and workflows to develop training programs and/or materials for end users, as needed.

Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Ability to diffuse difficult situations and maintain calm and professional required

Ability to travel between business sites required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Experience in conflict resolution and negotiation required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Demonstrated project management abilities preferred

$26.90 - $37.66
The referenced pay range represents the minimum and maximum compensation for this job.
Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers.
Acts as an escalation point for IT teams and customers when needed. Provides technical support to employees and users related to complex maintenance and/or urgent IT problems.

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