viaPhoton
Factory Operating System (FOS) Support Technician
Naperville, IL · Junior
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About the role
- Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact
- Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical
Responsibilities
- Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering
- Keep a regular presence on the production floor to spot issues early and support effective use of FOS
- Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features
- Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience
- Can prioritize multiple issues based on production impact and work on your own during 2nd shift
- You'll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly.
- This is hands-on work: you'll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production.
- FOS Support Technician JD
- Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools
- Have strong attention to detail and can clearly document issues, steps taken, and follow-ups
Requirements
- Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step
Nice to have
- Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)
Compensation
- Compensation: $25.00/hr, plus a $2,000 prepaid card for medical expenses (prorated based on start date)
Benefits
- Robust health, dental, and vision coverage that starts on day 1
- Flexible PTO that grows over time
- $25.00/hr, plus a $2,000 prepaid card for medical expenses (prorated based on start date)
- Click here to view our full benefits overview.
Company info
- About viaPhoton
- We are changing the norm by being customer-focused, technology-led.
- viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech.
- In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started.
- We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
- Naperville, IL
- Mon-Fri, 2nd Shift 2:00pm - 10:00pm | Onsite
- At viaPhoton, we are committed to furthering our culture of inclusion.
This listing is sourced directly from viaPhoton's careers page and normalized into a canonical job model.