IGS Energy

Residential Solar Operations Specialist

Ohio Remote, USA · Full-time

No sponsorship$45k-$72kDetected 64 days ago

Data AnalysisAccountingExcelContract ManagementCustomer SupportOrganizational SkillsMicrosoft OfficeSharePoint

About the role

This role directly contributes to IGS's goal of scaling our Residential Solar business quickly and efficiently.
Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.

Responsible for working within IGS's proprietary technology platform, document and contract management, and collaborating with IGS's Sales and Installation partners to ensure a smoothly operating business.
Actively partner with IGS's shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business's strategic objectives.
Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires.

As a Residential Solar Operations Specialist, you are a member of one of IGS's fast-paced emerging businesses.

Great attitude and positive outlook in dealing with any customer
Basic Microsoft Excel, PowerPoint, Word skills
Ability to adapt, evolve and thrive in an ever-changing environment
Ability to learn a variety of IT applications and learn our business's processes
Positive attitude, self-motivated, strong analytical skills, results oriented, driven
Minimum Education and Experience:
2-3 years previous customer service experiences
College degree in Business Administration, IT, Operations, or other applicable field of study a plus
Energy experience a plus
Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
Bilingual (Spanish) is preferred
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

$44,970.00 - $71,950.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.

That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Robust support through Headspace and free mental healthcare visits for you and your dependents.
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
How We Support Your Wellbeing:
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.
A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting the value proposition for customers.

Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines.
Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

Applicants must be authorized to work in the US on a full-time basis.
Unfortunately, a current or future need for sponsorship is not supported or available for this position.

This listing is sourced directly from IGS Energy's careers page and normalized into a canonical job model.