Tiger Data

Customer Success Manager

US Full-time

Sponsorship not specifiedDetected 291 days ago

PythonSQLPostgreSQLAWSAzureDockerKubernetesDevOpsData EngineeringNLPCustomer SuccessCommunicationTime Management

About the role

As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
You'll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human.
Check out our blog post: What It Takes to Thrive at Tiger Data https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale We embrace diversity, curiosity, and collaboration.

Building strong, multithreaded relationships with technical and business stakeholders, including execs
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
You prefer following detailed playbooks over building and iterating on them

This is a builder-operator role.
You'll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like
powered by AI, driven by data, and always human.
Candidates must be US-based, with EST or CST time zones strongly preferred.
Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M-$100M ARR range
Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity - you're as comfortable with a VP Eng as a DevOps IC

The compensation range for this role is $90,000–$140,000; the package will include base salary, performance bonus, and equity (stock options).

(Please note that benefits may vary based on country.)
Flexible PTO and comprehensive family leave
Stock options for long-term growth
Monthly WiFi stipend
Professional development and educational resources 📚
You're new to working with technical products or are uninterested in learning about databases and infrastructure
Owning the health, success, and growth of your customer portfolio - including onboarding, adoption, retention, expansion, and advocacy
Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI

Helping us convert customers into active champions - case studies, testimonials, reference calls, and more

This listing is sourced directly from Tiger Data's careers page and normalized into a canonical job model.