EvenUp
Senior Product Solutions Manager
Remote-US · Senior · Full-time
Sponsorship not specifiedDetected 152 days ago
SwiftSQLLLMsProduct ManagementCustomer SuccessCommunicationAdaptability
About the role
- We empower personal injury lawyers and victims to get the justice they deserve.
- You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap.
- This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.
Responsibilities
- Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
- Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy.
- Manage complex data mapping tasks, including provider contact entity linking.
- Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
- Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
- Write and execute SQL queries to configure custom firm reports and validate data accuracy.
- Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
- Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
Requirements
- Please note that travel will be required for this role.
- Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
Nice to have
- Prior professional experience working with an enterprise "system of record".
- Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.
- Notice to Candidates:
- EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations.
- To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages.
- If you're interested in a role, please submit your application directly through our careers page.
- If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com.
- Examples of fraudulent domains include "careers-evenuplaw.com" and "careers-evenuplaws.com".
Skills
- Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.
- How success is measured:
- Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction.
- Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- A home office stipend.
- Paid parental leave.
- As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Please note the above benefits & perks are for full-time employees
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
- Drive End-to-End Implementation: Own the technical and operational setup for our customers.
- Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
- Own the technical and operational setup for our customers.
Equal opportunity
- equal opportunity employer.
- We are committed to diversity and inclusion in our company.
This listing is sourced directly from EvenUp's careers page and normalized into a canonical job model.