Valerie Health

Valerie Health

Operations Coordinator - Second Shift

Chattanooga, Tennessee, United States

Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunication

About the role

  • You'll play a critical role in delivering timely, accurate, and high-quality work that helps medical practices run more efficiently, and ensures patients get the care they need.
  • We're looking for individuals who take pride in doing great work and want to grow within a fast-moving, mission-driven team.

Responsibilities

  • Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed.
  • Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren't left waiting.
  • Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation.
  • We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month.

Requirements

  • Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners' tools.
  • This role offers clear advancement opportunities as you deepen proficiency in our workflows that drive the company's growth and operational effectiveness.
  • Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners' tools.
  • Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems

Nice to have

  • A high school diploma or equivalent required
  • associate's or bachelor's degree preferred

Compensation

  • Hours: This shift will be 1:30pm - 10:00pm EST
  • Compensation: $20/hour

Benefits

  • (Almost) fully covered medical, dental, vision, and 401(k)
  • Equity: Ownership in a high-growth, AI-native startup
  • Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices.
  • 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment
  • Familiarity with EHRs or healthcare workflows is a plus
  • Mission-Driven: You want to make healthcare better and believe that great operations make it possible

Company info

  • Valerie Health is the AI front office for independent provider groups.
  • We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
  • Why join us now?
  • Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge-acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
  • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
  • Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
  • Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission
  • Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
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This listing is sourced directly from Valerie Health's careers page and normalized into a canonical job model.