Cloaked

Cloaked

Executive Client Services & Founding Operations Lead

New York, NY

Sponsorship not specifiedDetected 79 days ago
Customer SuccessCustomer SupportCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • You'll be the named security concierge for Cloaked's most sensitive clients - high-net-worth individuals, family offices, and top enterprise executives who've chosen white-glove protection over self-serve.
  • This is equal parts technical operator and trusted advisor.
  • You'll do real hands-on security work - and you'll do it for principals who expect discretion, calm, and an expert who makes the complex feel handled without ever making them the operator.

Responsibilities

  • Own the client relationship end-to-end
  • Lead household and family onboarding
  • Explain what's happening and why, enough to build the client's confidence - never a black box
  • Partner with Engineering to diagnose and resolve issues, and translate technical reality into language a non-technical principal trusts
  • Maintain absolute discretion with the most sensitive personal information you'll ever handle
  • Help build the motion

Requirements

  • Discretion is core to who you are - you protect what you know, always

Nice to have

  • Background in privacy, identity, personal/executive security, or protection
  • Early-stage or "first hire" experience - you'll help define this role as much as fill it
  • Experience serving HNW individuals, family offices, or C-suite executives

Skills

  • Strong hands-on technical troubleshooting and comfort with security tooling, devices, and systems
  • Exceptional communication and emotional intelligence - you can sit across from a principal or their chief of staff and make them feel safe
  • Discretion and judgment handling extremely sensitive personal information
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This listing is sourced directly from Cloaked's careers page and normalized into a canonical job model.