TEL
Field Service/Start-Up Engineer - Etch
North Phoenix (Deer Valley)
Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationOrganizational Skills
About the role
- Carry out equipment inspections and preventive maintenance activities
- Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
- Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
Responsibilities
- Accurately document all service activities, including service reports, equipment repair records, and customer communications
- Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
- Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
- Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
Requirements
- May be required to stand
- May be required to sit for long periods of time
- May be required to lift, carry, push, pull or move up to 50 pounds
- The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
Skills
- Ability to troubleshoot and repair mechanical and electrical equipment
- Ability to communicate effectively both orally and in writing
- Ability to adhere to processes, policies, and procedures
- Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
- Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
- Flexibility to travel frequently to customer sites, often on short notice
- Knowledge, Skills and Abilities:
Benefits
- Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training
Company info
- Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
This listing is sourced directly from TEL's careers page and normalized into a canonical job model.