Designeersmidwest

Site Operations/Printers

Bloomington, MN, United States · Contract

Sponsorship not specifiedDetected 3590 days ago
ExcelCommunication

About the role

  • We represented job opportunities and recruited for permanent and long-term temporary employees, known as "contract employees".
  • Our contract personnel include Engineers and Designers skilled in Mechanical, Electrical, Instrumentation, Electronic, Chemical, Process, and Structural / Architectural disciplines.
  • Our Scientific Professionals serve the Chemical, Pharmaceutical, Environmental and Medical fields.

Responsibilities

  • Develop fleet performance reports on critical hardware errors.
  • Develop trend analysis reports of the monitored devices to be utilized in ongoing reviews with the customer.
  • Develop and maintain break-fix performance metrics.--- Identify and report on devices above and below recommended monthly duty cycles to be utilized in ongoing reviews with the customer.
  • Develop ad-hoc device performance reports as requested by the customer.
  • Proactively monitor and manage the fleet by creating an automated event when an Output Device displays specific alerts/errors.
  • Work with designated service provider to drive service calls to closure in a timely manner.
  • Track and manage action items to drive improved service delivery.
  • Support the PMO/Installer in the implementation and deployment of new print technology, support services, and ARMS upload.
  • Create and Manage the CHL (Customer Hierarchy Level or Reporting Structure) with the client.
  • Manage to the on-going Acceptance/Schedule Document Process and Procedures.

Requirements

  • Customer communication and reporting as required for daily activities.
  • Coordinate with other team members as required to complete job responsibilities.
  • Must possess strong analytical skills, be a problem-solver, have strong MS Excel and communication skills, and the ability to quickly master new IT systems and tools in order to complete required tasks.

Nice to have

  • Multitask capabilities required
  • Analytical skills required
  • Undergraduate degree required
  • Industry knowledge preferred
  • All your information will be kept confidential according to EEO guidelines.

Company info

  • Responsible for interfacing with customers.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
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