Acs
On Call Concierge, Hope Lodge OVERNIGHT
Birmingham, Alabama · Part-time
Sponsorship not specifiedDetected 30 days ago
Customer SupportCommunicationProblem SolvingTime ManagementMicrosoft OfficeTransportation Management
About the role
- Our employees and 1.3 million volunteers are raising the bar every single day.
- And the people who answer it are fulfilled.
- Responsible for managing the front desk operations, the Concierge's dedication to customer service, attention to detail and ability to multitask contributes to creating a positive and welcoming environment for our guests.
Responsibilities
- Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests.
- Manage transportation services for guests, including arranging transportation to and from appointments.
- Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations.
- Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed.
- Administrative Support:
- Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members.
- Maintain accurate guest records, including check-in/out information, contact details, and special requests.
- Implement security protocols and procedures, including guest identification and access control.
Requirements
- The ability to adapt to changing guest needs and transportation requirements is important for accommodating varying schedules and preferences.
- Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
Nice to have
- Monitor the lobby area and ensure the safety and security of guests and property.
- Respond to emergencies or incidents promptly and effectively, following established protocols.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Excellent communication and interpersonal skills, with a friendly and empathetic demeanor.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in computer skills, including Microsoft Office Suite and reservation systems.
- Proficiency in using multi line telephone systems.
Skills
- Manual Tasks: Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
- Exceptional customer service skills are essential for interacting with guests and providing assistance with their needs and inquiries.
- Strong verbal communication skills are necessary for effectively conveying information to guests and coordinating transportation services.
- Strong problem-solving skills are important for addressing guest concerns and resolving transportation issues promptly and effectively.
Benefits
- jobs.cancer.org/benefits.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- High School diploma or Equivalent, additional education or training in hospitality management or customer service is a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Company info
- Ability to work independently and as part of a team in a fast-paced environment.
- We are a proud
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Acs's careers page and normalized into a canonical job model.