Holland Knight
IT Communications Coordinator
Operations Center - Tampa
Sponsorship not specifiedDetected 27 days ago
Project ManagementEmail MarketingBrand StrategyBudgetingLeadershipCommunicationCollaborationCritical ThinkingPublic SpeakingWritingMicrosoft OfficeSharePointCompTIA
About the role
- This position may be based in our global operations center in Tampa, FL.
- This role requires a blend of technical acumen, organizational excellence, and advanced communication skills, supporting both day-to-day operations and long-term planning across IT and business functions.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
Responsibilities
- Develop, prepare, and deliver executive communications, presentations, and reports for internal and external audiences, ensuring clarity and consistency of messaging for projects, system updates, and process changes.
- Create and maintain FAQs, knowledge base articles, and training materials to support application and process adoption.
- Support change management initiatives by creating awareness and engagement content.
- Maintain consistency in tone, branding, and clarity across all technology communications.
- Develop and implement communication strategies to promote technological initiatives, changes, and achievements within the organization.
- Support the CIO in long-term planning, budgeting, and resource allocation, including communication of plans and progress.
- senior care planning support
Requirements
- 5+ years of experience in IT communications, executive support, technical administration, or IT project coordination.
- 5+ years of ITIL or similar IT service management framework experience.
- Ability to sit or stand for extended periods of time.
- Advanced written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible language for diverse audiences.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Nice to have
- Experience supporting C-level executives in a technology-driven environment preferred.
- Experience in communications, public relations, or technical writing within an IT context preferred.
- ITIL® Foundation (IT Service Management).
- Prosci® Change Management Certification.
- Certified Technical Communicator (STC) or equivalent.
- CompTIA Project+ or PMP® (Project Management).
Skills
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
- Strong technical acumen and familiarity with IT systems, terminology, and project management.
- Exceptional organizational and multitasking abilities.
- Advanced proficiency in Microsoft Office Suite, collaboration tools (Teams, SharePoint), and project management platforms.
- Strong analytical and critical thinking skills.
- Analytical skills to measure communication effectiveness and recommend improvements.
- Customer-focused mindset with attention to detail.
- Required Qualifications & Education:
- Bachelor's degree in information technology, communications, Business Administration, or related field required.
Benefits
- Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- health advocacy services
- behavioral health and counseling resources for all family members
- profit sharing
- and paid holidays and other paid time off, including paid leave for new parents.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
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