IPConfigure Inc.

Software Technical Support Engineer Intern

Norfolk, Virginia · Intern · Internship

Sponsorship not specifiedDetected 15 days ago

LinuxRESTCustomer SupportElectrical EngineeringFirewallResearchProblem Solving

About the role

IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations.
The position is responsible solving the most challenging enterprise video management issues.
The ideal candidate will work in person in the Norfolk, Virginia office.

You will build and configure servers running IPConfigure software.
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
You will work with other engineers to debug, troubleshoot, write scripts, and create solutions.
You will document solutions and work with product groups to improve IPConfigure products.
Analyze customers' problems and develop solutions to meet their needs.
Continually learn technologies and develop deep expertise in IPConfigure products.
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.

Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Experience with RESTful Web APIs.
Limited travel may be required to support company events.
Required Skills/Abilities
Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
Experience with Linux OR Windows system administration.
Debugging, troubleshooting skills are required.
Ability to write scripts for automation.
Build servers that customers have ordered and install required software.

Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services.
Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure.

This listing is sourced directly from IPConfigure Inc.'s careers page and normalized into a canonical job model.