Bitdefender
Customer Success Manager
US
Sponsorship not specifiedDetected 65 days ago
CybersecuritySIEMSOARSOC OperationsCRMAccount ManagementCustomer SuccessCustomer SupportResearchCommunicationCollaborationPublic Speaking
About the role
- Bitdefender Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide.
- The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world's most recognized technology brands.
- The Customer Success Manager (CSM) at Bitdefender plays a strategic, non-commercial role focused on customer retention, adoption, satisfaction, and long-term success.
Responsibilities
- With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily.
- Internally, the CSM serves as a key communication and coordination hub between customers and cross-functional teams such as Sales, Support, Professional Services, MDR/SOC Operations, Product Management, and Engineering.
- Through proactive engagement, operational alignment, and customer advocacy, the role helps drive successful customer outcomes and long-term partnership growth.
Company info
- Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world.
- Acting as a trusted advisor, the CSM works closely with customers to understand their business and security objectives while ensuring they maximize the value of Bitdefender's solutions and services.
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This listing is sourced directly from Bitdefender's careers page and normalized into a canonical job model.