Retell AI
Enterprise Account Manager
San Francisco Bay Area · Mid
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Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- Turn usage data into the business case customers use internally to expand.
- Bring the blockers you find back to Product and Engineering with revenue attached.
- This role exists because keeping and growing them is now the biggest opportunity.
Responsibilities
- Own the post-launch relationship with enterprise buyers and program owners, from first production call through renewal.
- You'll own a book of enterprise accounts from launch onward, the relationship, the consumption number, the renewal, and the expansion.
- Own the renewal: forecast, negotiate, and close it, and find the upsell inside it.
- You'd rather own the whole account than hand it off at the renewal.
Requirements
- 2+ years in Account Management, Customer Success Management, or another post-sales role where you personally owned a renewal or expansion number at a B2B software company.
- A track record you can walk through: a specific account, what it was worth when you got it, what it was worth when you left it, and what you did.
- Ability to hold an executive conversation and a hard commercial one in the same meeting.
Nice to have
- Experience with consumption-based or usage-based pricing.
- Experience with AI, LLMs, or Voice AI.
- Startup experience.
- We care less about checkboxes and more about:
- Whether you've actually owned a number, not supported someone who did.
- Judgment in customer-facing moments, especially when something is broken and the renewal is close.
- Whether you go find the expansion or wait for the customer to raise it.
- How you reason from data: can you look at a consumption chart and tell us which account is about to churn and why.
Compensation
- Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
Benefits
- 100% coverage for medical, dental, and vision insurance
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
Visa & Work Authorization
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).
This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.