Customcomputerspecialists
Entry Level Technician
Raleigh, NC · Junior
Sponsorship not specifiedDetected 8 days ago
Customer SupportCiscoCommunicationProblem SolvingCompTIA
About the role
- CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
- Expressed simply in our tagline - Right People, Right Results, Right Careers!
- It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.
Responsibilities
- Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email
- Deliver excellent customer service while managing multiple support requests
- Collaborate closely with the Helpdesk/Managed Services team
- Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.
Requirements
- Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required)
- CompTIA A+, Network+, or similar entry-level certifications
- Strong written and verbal communication skills
- Calm, professional demeanor in stressful or high-pressure situations
- Foundational technical troubleshooting skills and basic IT knowledge
- Genuine curiosity and interest in IT
Nice to have
- Entry-level Microsoft, Cisco, or comparable technical certificatio ns
- Preferred, but not required:
Benefits
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- Tuition reimbursement
- Company paid life Insurance
- Paid holidays and vacation
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Equal opportunity
- Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
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